You must cancel or change your appointment at least 24 hours in advance by email to firstname.lastname@example.org or via the online booking tool or the appointment will be charged in full. You have no further right to the meeting or to make up for the appointment.
If you are too late for an appointment, the duration of the appointment will be reduced accordingly and I have the right to end the session at the agreed time. There is no entitlement to a refund or catching up on the missed time.
Once the agreed coaching period has expired, there is no longer any entitlement to book appointments that have not yet been used.
Appointments are not transferable.